How to Deal with Negativity on Social Media - Part 15

How to Deal with Negativity on Social Media - Part 15

• Is there a Conflict of Interest between Business and Customers over discussing Negative issues and complaints Publicly on Social Media ?
• Why do some Customers only want to Discuss their complaints Publicly on Social Media , and refuse Private DM's ?
• Why do most Social Media ' experts ' avoid discussion of this vital Topic for Business ?
• If you owned a Restaurant , would you Post every Customers trifling Complaint on the front window ?
• Is it past time for Business Owners to Get Real about Publicly airing all Customer Negativity on Social Media ?
• Are we ignoring the Principles of Common Sense when dealing with Negativity on Social Media ?
• Should Small Business create an effective Social Media Strategy to deal with Negativity ?

If you don't have a written Strategy to Deal with Negativity on Social Media
at some stage this seemingly small area of weakness
will undo the positives
of your Social Media Campaign .

You need to decide as part of your Social Media Strategy for your Business

• At what Point does Negative Social interaction on Social Media become counterproductive for your Business ?
• Which Customer Discussions would create a more effective Win/Win Solution for Business/Customer if they were done through DM's ? And which Discussions are better dealt with Publicly ?

For example , if your are Marketing a certain Brand of Mobile Phone , and you find that you are receiving a lot of questions about a feature of the Phone , it is obviously better for all to deal
with this Publicly .

But what if a disgruntled Customer simply wants to Complain about all your Phones ,
with the express intention of damaging your Business Profile on Social Media ?

Do you engage in endless banter with the Joker to the detriment of your other Customers ?

Alpha Social Media can assist your Business to create an effective Strategy to deal
productively
with all Customer feedback on Social Media .

Contact Jeremy Reynolds on 0432 372 122
or Email
alphasocialmedia@gmail.com

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Alpha Social Media

Copyright - Alpha Training - Jeremy Reynolds - 2011